Context
Our User Support team is here to assist you navigate EDITO, download and upload files, interact with the Data Catalogue, launch services and procresses, create your own applications and troubleshoot issues.
Tools and languages
We also aim to provide support for commonly used tools, software, and programming languages within the community.
Our support scope includes:
R/RStudio
Python
Our support scope does not include:
Matlab
QGIS and ArcGIS
C
C++
CDO
Multi-level User Support
Level 1 - First point of contact
Users accounts, projects spaces, GitLab access, tools guidances
General information about EDITO
Quick troubleshooting
Escalates complex requests to Level 2
Level 2 - For advanced users
Assistance with catalogue navigation and publication
Data processes and access to services (APIs and built-in tools)
Guidance and throubleshooting for more advanced usage and contributions
Integration of external platforms and tools
External information
📌 Note: we invite users and projects that contribute to EDITO to provide a point of contact for questions.
Data available on EDITO
The User Support team can help users with the official EDITO Data Catalogue (Copernicus Marine and EMODnet Data, through L2 support).
But can not help users for the non built-in content (users and projects data for example, such as FOCCUS, Model-Lab, etc.).
Example of the AI Gallery
On the EDITO Viewer, you can add layer from the AI Gallery:
The AI Gallery is a new Mercator Ocean service powered by EDITO that showcases all next-generation oceanographic systems developed by the Digital Twin Ocean community.
The first routine-production systems in the AI Gallery include: GLONET daily forecasts, XiHe daily forecasts, WenHai daily forecasts, LangYa daily forecasts, GLONET2-Global and GLONET2-IBI daily forecasts. More systems will join later.
If you need support on these products, a contact point is available on each product:
Processes and services
The User Support team can help users with the official and built-in content (like the Core Services, Contribution Tools, etc.).
But can not help users for the non built-in content (users and projects apps for example). For some of these external applications, a point of contact might be provided when using the Learn More button:
What's next?
If you have any questions, problems, or suggestions, please feel free to contact us via chat using the widget available at the bottom right of the page.